![]() ![]() Please feel free to post again or leave a comment should you need anything else. Thanks for being a part of our QuickBooks family. Please refer to the article provided by my colleague for the detailed steps. In the meantime, you need to manually enter them as a workaround. While this option isn't available yet, rest assured that I'm going to submit a feature request from my side, which is sent to the Product Development Team. On the other hand, I can see how having QuickBooks automatically create a credit memo for an overpayment would be helpful for you and your business. Here's a sample screenshot from my test file. What I've found out is that you'll only see the pop-up notification asking to print a credit memo at the time you receive an overpayment. I read through your conversation with my colleagues to better understand the issue. Allow me to chime in and share some additional information about the credit memo in QuickBooks Desktop (QBDT). Thanks for getting back to us, appreciate the details and the screenshots you've provided. Let me know if there's anything I can help you with sending credit notes to your client. To learn more on how to give a credit memo to your customer, please check this out: Enter and apply a credit memo or delayed credit.
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